5jdl Privacy Policy

We collect personal data in two main ways: directly from you when you interact with the platform, and automatically through your use of the platform.

Data you provide directly:

• Registration information: name, date of birth, email address, Philippine mobile number, and account credentials.
• KYC verification documents: government-issued Philippine ID (such as a PhilSys ID, passport, or driver's licence) and a selfie for identity confirmation.
• Financial information: Philippine bank account details, e-wallet identifiers, and transaction records submitted for deposits and withdrawals.
• Communications: messages sent to 5jdl support, including chat logs and email correspondence.

Data collected automatically:

• Device and browser information: device type, operating system, browser version, and IP address.
• Platform activity: pages visited, games played, bets placed, sessions and session durations, and features used.
• Cookie and tracking data: session tokens, preference cookies, and analytics identifiers (see the Cookies section for more details).

We do not collect sensitive personal data beyond what is required for identity verification and the legal operation of the platform.

5jdl uses personal data collected from registered players for the following purposes:

• Account operation: to create, maintain, and manage your 5jdl account, including login authentication and OTP verification for sensitive actions.
• Identity verification: to verify your identity through KYC, confirm your age (21+), and prevent fraud and underage access.
• Financial processing: to process deposits in PHP, settle withdrawals to your Philippine bank account or e-wallet, and maintain accurate transaction records.
• Platform personalisation: to remember your preferences, maintain your session across devices, and display relevant information based on your activity on 5jdl.
• Customer support: to respond to queries, investigate complaints, and resolve account issues submitted through the platform's support channels.
• Security and fraud prevention: to monitor for suspicious activity, detect unauthorised access, and protect both player accounts and the platform's integrity.
• Platform improvement: to analyse aggregated and anonymised usage patterns in order to improve the 5jdl platform experience.
• Communications: to send account-related notifications — including deposit confirmations, withdrawal status updates, and VIP tier changes — through the registered mobile number or email.

5jdl does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

5jdl does not sell your personal data to third parties. Data is shared externally only where it is necessary to operate the platform or where required by applicable law.

Categories of third parties we may share data with:

• Payment processors: Philippine banking partners and e-wallet service providers require transaction details to process deposits and withdrawals in PHP. These partners handle data under their own privacy and security obligations.
• KYC and identity verification services: we use trusted third-party verification services to assist with identity document checks. These services process only the information needed for verification.
• Platform technology providers: certain technical services supporting the operation of 5jdl — such as hosting, security monitoring, and game delivery — may have access to operational data as part of providing those services.
• Legal and regulatory requirements: we will disclose personal data to law enforcement, regulatory authorities, or other parties where legally required to do so.

All third-party service providers engaged by 5jdl are required to handle personal data in a manner consistent with this Privacy Policy and applicable data protection standards.

5jdl takes the security of your personal data seriously and applies technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.

• SSL/TLS encryption: all data transmitted between your device and 5jdl is encrypted using industry-standard SSL/TLS protocols.
• OTP authentication: sensitive account actions — including withdrawals and changes to account credentials — require OTP confirmation sent to your registered Philippine mobile number.
• Access controls: access to personal data within 5jdl operations is restricted to staff with a legitimate need for that access as part of their role. Access is logged and reviewed.
• KYC document handling: identity documents submitted for verification are stored securely with access limited to authorised personnel. Documents are used only for the purpose they were provided.
• Account activity monitoring: the platform monitors for unusual login patterns, suspicious transaction sequences, and other indicators of unauthorised activity. Protective holds may be applied while investigation occurs.

No data security system is entirely immune to risk. If you become aware of any security concern related to your 5jdl account — including suspected unauthorised access — contact support immediately through the platform dashboard.

As a registered 5jdl player, you have rights over your personal data. These rights are listed below along with how to exercise each one:

To exercise any of these rights, contact the 5jdl support team through the Help section of your account dashboard. We will respond within a reasonable timeframe and may need to verify your identity before acting on a request.

5jdl uses cookies — small files stored on your device — and similar technologies to make the platform work correctly and improve the user experience for players across the Philippines.

Types of cookies used:

• Essential cookies: required for the platform to function. These keep your session active, authenticate your login, and maintain your PHP balance state during a session. Disabling these will prevent normal use of 5jdl.
• Preference cookies: remember your settings and preferences so you don't have to re-enter them on each visit — such as language, display preferences, or game filters.
• Analytics cookies: collect anonymised and aggregated data about how the platform is used, which sections are visited most, and where players encounter issues. This information helps us improve the platform. No individual player is identified in analytics data.
• Security cookies: used to detect and prevent fraudulent or abusive activity during your session.

You can manage or delete cookies through your browser settings. Note that disabling essential cookies will significantly affect your ability to use the 5jdl platform. For the Android app, session management follows the app's local storage rather than browser cookies.

5jdl retains personal data for as long as your account is active and for a reasonable period thereafter, in line with operational and legal requirements. The specific retention period for different categories of data depends on the purpose for which it was collected:

• Account registration data is retained for the lifetime of the account and for a defined period following account closure.
• KYC and identity verification records are retained for compliance purposes and may be kept for an extended period following account closure.
• Transaction records including deposits and withdrawals are retained for a defined period to support financial auditing and dispute resolution.
• Platform activity logs are retained for a shorter operational period and then aggregated or deleted.

When data is no longer required for the purpose it was collected or retained for, 5jdl will delete or anonymise it in a secure manner.

5jdl is strictly a platform for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under 21. Registration requires confirmation of age, and KYC verification is used to verify this where necessary.

If we discover that an account has been registered by someone under 21, the account will be closed immediately and any associated personal data will be deleted or retained only as required to support the investigation and prevent future underage registration. Any funds held will be handled in accordance with our Terms & Conditions.

Parents or guardians who believe a minor may have accessed or registered on 5jdl are encouraged to contact support immediately through the platform.

5jdl may update this Privacy Policy from time to time. When meaningful changes are made, we will publish the revised policy on the platform and update the "last updated" date at the top of this page. Where changes are significant, we will also notify registered players through account notifications where practical.

Continued use of the 5jdl platform after an updated Privacy Policy is published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed about how your data is handled.

If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, contact the 5jdl support team through the Help section of your account dashboard. You can also review our related policies — Terms & Conditions and Responsible Gaming — for the full picture of how 5jdl operates.